Terms & conditions

Your agreement

These terms are between you and California recovery connect, the seller and operator of Cali Recovery Connect. By using the service or purchasing a center listing, you agree to these terms. If you act for a treatment center, you must have authority to bind that organization and submit its information.

Directory and listing service

The directory helps people find California treatment programs and provides paid listing subscriptions to centers. It does not provide medical advice, treatment, emergency support, guaranteed referrals, insurance eligibility decisions or guaranteed admissions. Centers are responsible for listing accuracy, licensing, services and responses. Confirm availability and coverage directly. In an emergency call 911; for crisis support call or text 988.

Prices, renewal and placement

Standard and Featured each cost $20 USD every week per center, plus applicable tax shown at checkout. Subscriptions renew automatically weekly until canceled. Standard provides eligible directory placement; Featured also receives Featured designation and prioritized placement. A separate subscription is required for each center. Selecting a plan or saving a draft does not grant paid access: publication and Featured placement follow verified payment. Dream Recovery is currently a free sample exception.

Test purchases in the preview do not grant live placement or access to real admissions contacts. Listing visibility depends on current paid eligibility. Placement does not guarantee visitors, inquiries or search-engine ranking. See public pricing.

Payment provider

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle's Buyer Terms govern payment, billing, tax, invoicing, cancellation and refund mechanics in addition to these service terms. Real checkout is available only after seller verification and payment-provider approval.

Cancellation and refunds

You can manage an account-linked subscription from the center dashboard and Paddle's customer portal. You may also request billing help through paddle.net. Cancellation of the listing subscription ends directory and Featured benefits immediately, including any remaining paid period. Cancellation alone is not a refund request. Refund requests are handled under the Refund Policy and Paddle's applicable buyer terms; statutory rights are not limited.

Acceptable use and account safety

Do not use the service unlawfully, submit misleading listings, commit fraud, send spam, infringe intellectual property, upload malware, interfere with security, probe systems without authorization, scrape personal data, or bypass access or payment controls. Keep credentials and private portal links confidential. Do not submit another person's personal or health information without authority and appropriate consent.

Intellectual property and submitted content

California recovery connect retains ownership of its software, documentation, design and branding, subject to third-party rights. You retain rights to your submitted content and grant us a limited license to host, process and display it to provide the service. You must have the rights to content you provide. Report rights concerns through the payment or service correspondence associated with your listing; repeated infringement may result in suspension.

AI-assisted listing drafts

AI is optional and produces a draft, not verified facts or professional advice. You are responsible for your input, rights to that input, use of outputs and review of accuracy before publishing. Do not use AI tools for illegal content, hate, impersonation, deepfakes, malware, evading safeguards or patient data. We may refuse or restrict outputs, remove infringing content or suspend misuse. Review and payment safeguards still apply to AI-generated listings.

Availability, suspension and termination

We do not guarantee uninterrupted or error-free service. We may restrict or suspend access or remove content for material breach, non-payment, security or fraud risks, serious or repeated policy violations, or legal requirements. Account closure and subscription cancellation do not automatically erase records needed for legitimate operational or legal purposes; see the Privacy Notice.